Emergency Out of Hours Cover
We provide our own out of hours cover. This means in the unfortunate event of an emergency you will see a familiar face with access to all of your pets records and you will not need to travel further than usual.
We do not have staff on the premises 24-hours a day unless we have critically ill patients so please call before arriving at the surgery.
All prescription medications need to be checked before they leave the premises, so please order all medication including flea and worm treatment well in advance to avoid disappointment.
For many procedures, your pet will be ready to go home by mid afternoon and we will arrange a discharge appointment to discuss post-operative care. In some cases, it may be necessary to keep your pet in for one or more nights to provide additional treatment. Obviously, we would keep you informed of your pets condition should this be required.
We provide separate wards for dogs and cats with spacious accommodation and comfortable bedding. Our dedicated nursing staff like to spend lots of time with your animal to help reduce their anxiety and we also think this can help improve their recovery.
If your pet is admitted it can be a good idea to bring with them some of their favourite food or something which smells of home to help them settle in better as well as any medication they are currently taking.
In order to keep our costs reasonable, we do not routinely have someone on the premises 24-hours a day but if your pet needs to stay overnight in the surgery rest assured they will be assessed during the night as frequently as their condition requires. If they are critically ill we will stay with them all night or arrange referral to a specialist facility.
- A large waiting area with separation of dogs from cats and other small pets to help reduce the stress involved with visiting the vets.
- Separate dog and cat wards. With cat cages meeting the ICC gold standard for both day patients and those staying over 24-hours as well as the facility to isolate and barrier-nurse patients.
- Extensive in-house laboratory allowing same day results for most blood and urine tests.
- A large dedicated sterile theatre, as well as a separate area for dental work and minor procedures.
- In-house digital radiography, ultrasound, ECG and blood pressure monitoring.
Dogs, cats, ferrets, rabbits and guinea pigs.
We are able to provide basic routine and emergency treatment for birds, reptiles, rodents and wildlife although often these animals require more specialist knowledge and facilities to treat. We can provide details of appropriate clinics on request.
For this reason, we strongly advocate that clients make arrangements to pay for unexpected illness.
Pet insurance is an ideal way to ensure that should the worst happen, you can receive the best treatment without the worry of how the bill will be paid. Did you know you are more likely to make a claim on your pet insurance than your house or car insurance?
Not all insurance policies are the same and it is important to decide on the level of cover you require as well as the price. For example, some policies only cover the costs of a condition for a particular time period whilst others will cover them for the life of your pet.
Terms and conditions for insurance claims.
You will be required to settle your account with us in full then reclaim the fees from the insurance company unless agreed in advance in writing with the surgery.
Direct Insurance claims can be accepted following pre-authorisation by your insurance company. To do this you will need to contact your insurance company to give permission for us to discuss the case directly with them and provide a copy of their pre-authorisation form.
If for any reason your insurance claim is rejected either in part or in full you are expected to settle the remaining bill in full at the time of treatment.